CASE STUDY .002 ENERGY SAVING TRUST
Energy Saving Trust (EST) encourage energy efficiency and the integration of renewable energy sources to both home consumers and businesses. They provide expert, impartial advice and information as well as grants to encourage more efficient use of energy in buildings, homes and vehicles across the UK. They are also champions of small-scale renewable energy such as solar or wind power.
- Solar Panels
- Wind Turbines
Brief supplied to 81g
EST already had an excellent and established internal IT department at their head office in London. However, there was a need to extend that support to their other branches throughout the UK inclusive of England, Wales, Scotland and Northern Ireland, all of which required local IT support. By the very nature and ethos of the company it would have been inappropriate and ‘energy inefficient’ for EST to despatch internal IT staff from London to remote locations. 81G, with their nationwide network of regionally-based engineers, were able to offer skilled technicians, services and local expertise to engage at remote EST locations.
Objectives Of The Brief To 81G
To provide full, all-round IT assistance and services to support EST’s prestigious branch locations in Edinburgh, Cardiff and Northern Ireland, or Head Office, when required. All 81G engineers are trained to be fully conversant with EST’s IT infrastructure.
To provide engineers who are able to ‘walk and talk’ at remote locations as seamlessly as if they were EST engineers, in order to solve incidents where EST’s in-house centrally-based team are unable to resolve an issue by telephone or remote management.
To ensure availability of engineers close to the local sites, liaising with centralised EST IT Management and to provide a seamless and energy efficient service. How The Brief Was Executed
Following an in-depth understanding of the brief, 81G created a process to manage and execute requests ensuring the right skills and engineering resources are available at the right location at the right time.
81G resolved to provide “on demand flexible resourcing”, allowing EST to call upon a fully qualified engineer from 81G’s network at a scheduled time and place anywhere in the UK and, thus, to ensure a full IT diagnostics and solution service whenever necessary.
On Demand Flexible Resourcing
Working closely with EST, 81G offers a seamless approach combined with an excellent engagement model, and provides EST’s remote office locations with an excellent IT service. In addition, the strategy maintains EST’s energy efficient ethos and provides positive PR for their in-house IT department – a combination which was deemed a winning formula.
81G provides comprehensive and fully managed IT services, working in partnership with its clients to help them understand and meet the needs of their businesses and stakeholders.