CASE STUDY - PICSOLVE INTERNATIONAL
Picsolve International are one of the most successful world leaders in image solutions, with offices in the UK, USA, Hong Kong and New Zealand.
Picsolve International provide and run photographic and video services at over 300 attractions throughout the world, including theme and water parks. They are able to offer ride photography, ride video, walkabout photography, studio-based photography and Chromakey, utilising leading edge technology, designers, engineers and business support teams.
Many of the visitors to the attractions would have Picsolve International photographic images as souvenirs, for example, UK destinations such as Alton Towers, The London Eye, The Chessington World of Adventures, Madame Tussauds, Thorpe Park, the London Dungeon, Cadbury’s World, Legoland and Blarney Castle in Ireland.
- UK Head Office Derby
- Hong Kong
When Picsolve International approached 81G, the company had moved from having an internal person dealing with IT issues (although it wasn’t part of his job specification) to engaging a local IT service company, but they had found that their needs were still not being met. They therefore searched the marketplace once more.
Prior to engagement, 81G assessed the overall IT requirements, processes and technology that Picsolve International already had in place and whether their infrastructure was safe.
81G concluded that the latter was not, in fact, as safe as they would have recommended. Given that it was running all of their business systems, including sales data and reports, 81G and Picsolve International agreed that it was imperative that these were secured to ensure the smooth running and continued growth of the company’s operations.
Assessing the Infrastructure
Objectives Of The Brief
Priority was given to ensuring the safety and security of Picsolve International’s international IT infrastructure and also, ultimately, to provide a fully-managed IT service geared towards fulfilling the day-to-day requirements that a fully-staffed IT department would provide, including IT roles from IT Director to Service Desk first line engineering. The managed service provided would embrace the requirements of the infrastructure itself and the users from CEO level down.
How The Brief Was Executed
81G instigated a fully-managed IT service giving Picsolve International access to a highly skilled IT Director, fully trained and dedicated engineers for the day-to-day running of its operation, and access to the service desk, remote guidance and incident resolution. In addition, 81G’s server monitoring technology routinely performs maintenance tasks to ensure all systems are running efficiently and correctly, investigating any misalignments and pre-empting them before they become major issues.
81G also provide strategy and advice on moving the technology forward so that Picsolve International can concentrate on maximising their clients’ development and sales. The ‘wrap around’, fully managed service that 81G provide would otherwise have necessitated Picsolve International employing an extra four staff and purchasing further sophisticated technology. Working with 81G, they have immediate access to a fully operational IT department, available when and where they need it.
Secure IT Environment
81G now provides and manages Picsolve International’s secure IT environment in which they operate, monitor and grow their worldwide business. Working with 81G, they can now be proactive by identifying and resolving potential problems before they escalate.
London Chamber Of Commerce
81G provides comprehensive and fully managed ICT services, working in partnership with its clients to help them understand and meet the needs of their businesses and stakeholders.