Day Lewis Pharmacy Community Lifeline.

The Client

Day Lewis Pharmacy

Founded in 1975, Day Lewis Pharmacy is a family run business that owns and manages over 300 pharmacies in the UK, making it one of the largest independent family owned pharmacy chains in the UK and Europe.

In addition to its retail pharmacy base, the Day Lewis Group also consists of a wholesale and central distribution division which uses the latest automation to enable secure and efficient distribution of thousands of pharmaceutical and related products to its own pharmacies as well as to its wholesale customers.

Day Lewis Pharmacy prides itself on being more than just a traditional pharmacy having cultivated a strong company purpose throughout its organisation and employees “To help people in the community stay healthy and feel better” a testament that is reflected through its success, its loyal and ever growing customer base, the achievement of numerous awards throughout the years and a mission statement that is lived and breathed by all colleagues of ’not just a pharmacy’

The Big Picture

  • 300 Pharmacy’s UK Wide
  • Wholesale & Distribution
  • Strict 4 hour fix SLA
  • Dedicated Server Desk

The Brief

Day Lewis Pharmacy already has an extensive IT department with its own service desk and team of engineers however all on-site services in their retail outlets are is outsourced and at the time of approaching 81G, Day Lewis Pharmacy were looking to replace their existing IT field support partner.

The brief was twofold, the most critical element being to provide customer centric on-site IT support throughout the UK for all pharmacies to an agreed set of SLA’s, but also the project to deploy and upgrade ‘in pharmacy PC’s’ including the migration from Windows 7 to Windows 10.

Nationwide Infrastructure

Objectives Of The Brief

Dispensing prescriptions to patients in a timely fashion is the essence of Day Lewis’ pharmacy business. Minimal downtime and disruption in pharmacies and an understanding of the need for maintaining security protocols which protect the sensitive patient and medical data that goes with the Day Lewis territory is therefore a given as is the need to maintain an adherence to the strict ‘4 hour fix SLA’ when issues arise.

All of this applies to both regular on-site issue resolution and the Windows 10 Upgrade project which also required top-level, strategic time-line planning and unified co-ordination between all parties.

How the Brief was Executed

The Service Desks of both 81G and Day Lewis Pharmacy are seamlessly integrated with a spotlight on transparent and ongoing communications ensuring the smooth resolution of day-to-day or emergency on-site diagnostics and service solutions.

Intrinsic to Day Lewis Pharmacy is its company ethos, so providing engineers that are not only solution lead with technical expertise, but who also understand and act in accordance with the spirit of ‘to help the health care of the pharmacy’s local community” is an important and integral part of 81G’s all-around IT assistance and services to support the branch locations.

The entire 81G team from administration, project management and engineering walk, talk and present as an extended arm of the Day Lewis IT team.

The Conclusion – Secure IT Environment

With an established history and experience of the healthcare sector 81G are the perfect partner to compliment Day Lewis and its existing IT departments, allowing a broader scope and contribution of invaluable diagnostics and assessments.

81G’s flexible ‘on demand resourcing’ means Day Lewis Pharmacy can call on a pool of fully qualified engineers that are not only conversant with the healthcare industry but can mirror the same values as the company.  A This service quality from 81G has been highly evident and appreciated by Day Lewis Pharmacy during the course of the current Covid-19 pandemic, a time when the urgency and efficiency called for has been intensified, yet executed beyond the call of duty.